Date Protection Notice
This Practice complies with the UK General Data Protection Regulation 2016 (UK GDPR) and the Data Protection Act 2018 (DPA).
We use your Information to provide you with Health Care services and share your information with other organisations involved in your care.
The practices processes your information under Article 6(1) and Article 9(2)(h) of the UKGDPR.
For further information see ask to see a copy of our Privacy Notice or a copy of the leaflet “How we use your information”
You are entitled to see what information we hold about you on request
Village Surgery Privacy Notice for Patients:
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National Data Opt-Out
The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian in her Review of Data Security, Consent and Opt-Outs.
Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters or by clicking on “Your Health” in the NHS App, and selecting “Choose if data from your health records is shared for research and planning”.
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Call Recording at Village Surgery
At Village Surgery all calls in and out of the practice are recorded in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA) protects personal information held by organisations on computer and relevant filing systems. It enforces a set of standards for the processing of such information. In general terms it provides that all data shall be used for specific purposes only and not used or disclosed in any way incompatible with these purposes.
Purposes of call recording
The purpose of call recording is to provide an exact record of the call which can:
- Protect the interests of both parties;
- Help improve Practice performance and best practice;
- Help protect Practice staff from abusive or nuisance calls;
- Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
- Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
- A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy
The telephone call recording system in operation will record incoming and outgoing telephone calls and recordings may be used to investigate compliance with the Practice’s policies and procedures, to provide further training, to support the investigation of complaints, to ensure the Practice complies with regulatory procedures and to provide evidence for any regulatory investigation.
The Practice will record telephone conversations from its central telephone system. All call recordings are encrypted and stored on a secure server at the system provider’s headquarters.
Please see the attached Call Recording Policy for additional information –
