Appointments may be made by telephoning or by calling in at the surgery. Routine appointments may be made in advance (maximum two weeks) which will enable us to offer you an appointment more suitable to your needs. Some doctor appointments are now available to be made online via this website. Please call into the surgery and ask at reception to be registered for this service.
If you cannot keep an appointment, please inform us as soon as possible. This will free up an appointment for someone else or reduces the number of missed GP appointments.
Our team of receptionists will be your first point of contact with the practice and they will always do their best to offer you an appointment with the appropriate health professional.
Attending for your appointment
When you arrive for your appointment, you can now save having to queue to check in. We have a very easy to use the self-check-in screen. If you do have difficulty using it the first time, our receptionists will be happy to help you. Antiseptic hand gel is available for you after using the touchscreen.
If possible please try to telephone reception before 11:00 if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice at the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
At the surgery, reserved car parking spaces for the disabled are marked near the front door. Wheelchair access to the building is via the front entrance.
A disabled patients’ WC is provided near the front entrance and another is available on the first floor. If access proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement.
We are fortunate to have medical students attached to our practice for short periods. If you would rather not have a student present during your consultation please inform the reception staff prior to seeing the doctor.
Village Surgery are 1 of 8 local GP practices working together to improve access to extended hours and appointments.
You can contact our reception team in the regular manner to book hub appointments on a daily basis for acute (recent) problems. Treatments will be carried out by a GP or Advanced Nurse Practitioner, who (with your consent) will have access to your full medical records. There is also availability for dressings with a Health Care Assistant at weekends, patients are required to bring the dressings with them to this appointment.
Hub appointment are NOT suitable for all patients, so please be aware of the following groups that are not eligible to use the Hub –
- Babies under 12 weeks old
- Chronic disease or long-term condition management that requires continuity of care
- Pregnancy-related problems
- Severe mental health problems
- Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
- Walk-in patients
If you require cancelling an appointment you have made for the hub, please contact Village Surgery directly.