Appointments may be made by telephoning or by calling in at the surgery. Routine appointments may be made in advance (maximum two weeks) which will enable us to offer you an appointment more suitable to your needs. Please call into the surgery and ask at reception to be registered for this service.
If you cannot keep an appointment, please inform us as soon as possible. This will free up an appointment for someone else or reduces the number of missed GP appointments.
Receptionists
Our team of receptionists will be your first point of contact with the practice and they will always do their best to offer you an appointment with the appropriate health professional.
Attending for your appointment
When you arrive for your appointment, you can now save having to queue to check in. We have a very easy to use the self-check-in screen. If you do have difficulty using it the first time, our receptionists will be happy to help you. Antiseptic hand gel is available for you after using the touchscreen.
Home Visits
If possible please try to telephone reception before 11:00 if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice at the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Disabled Access
At the surgery, reserved car parking spaces for the disabled are marked near the front door. Wheelchair access to the building is via the front entrance.
A disabled patients’ WC is provided near the front entrance and another is available on the first floor. If access proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement.
Medical Students
We are fortunate to have medical students attached to our practice for short periods. If you would rather not have a student present during your consultation, please inform the reception staff prior to seeing the doctor.
Extended Access Appointments
Extended access appointments will be available from 1st October 2022. These appointments will operate from 6.30pm-8.00pm on Monday and Wednesday and will provide access to clinical care and treatment from pre-booked appointments only. Monday will be telephone appointments and Wednesday face to face appointments.
You can contact our reception team in the regular manner to book these appointments. Appointments will be with a mixture of clinicians including GP, First Contact Physio, Practice Nurse, Social Prescriber, who (with your consent) will have access to your full medical records.
There is also availability for blood tests on Saturdays at Derby Urgent Care Centre, Osmaston Road, Derby, DE1 2GD. Patients are required to bring their blood form with them to this appointment, these appointments are bookable through our reception team.
