NEW APPOINTMENT BOOKING PROCEDURE – NOVEMBER 2019

NEW APPOINTMENT BOOKING PROCEDURE

From Monday 4th November 2019 the same day appointments booking system will be changing.

We will allow ALL same day appointments to be bookable from 8am.

Benefits

  • Easier access for patients – allowing afternoon appointments to be booked in the morning meaning no requirement to call back at 2pm
  • Free up phone lines for patients to call in the afternoon during less busy periods for routine requests
  • Planning of staff rotas to ensure the phone lines can have the maximum man power during the busiest periods

We hope that this new process will run smoothly, but as with all things ‘new’ we expect some teething problems, but we will aim to overcome these as a matter of urgency.

If you have any issues or concerns please raise these with the Management Team, who will be happy to help.

Many thanks

Dr J Monteiro, Dr S Dew, Dr A Mahajan, Dr E Peiris, Dr T Bhatti & Dr G Gehdu

The GP Partners

IF YOU ARE ASKED TO ATTEND VILLAGE SURGERY PLEASE ENSURE THAT YOU ARE WEARING A FACE MASK.